Taobao buying assistance
Buy from Taobao Without a Chinese Phone Number
Send a Taobao product link for human help with options, Chinese seller communication, purchasing and international shipping.
Get a Taobao Buying QuoteChoose the item. We help with the details.
Taobao listings can have several sizes, colors, bundles or versions. Send the listing together with your exact choice so we can check the seller’s available options. If you are unsure, include a screenshot and describe what you want.
You do not need a Chinese phone number to send a request to Merqelio Buy. The website is a starting point for assisted purchasing; it does not create a Taobao account or place an order automatically.
What to include in your request
- The product link or complete app share text.
- Your required color, size, version or model, including any Chinese option names.
- Quantity and whether substitutions would be acceptable.
- Destination country and any time-sensitive requirements.
- Questions for the seller about dimensions, materials, accessories or stock.
From seller communication to shipping
We can help ask questions in Chinese, confirm the selected variant and review domestic delivery conditions. Once a purchase has been agreed, the receiving, photo inspection and packing scope are confirmed with you.
International shipping is assessed separately using the item type, destination and parcel measurements. A listed product price should not be treated as the total landed cost.
Buying fees and warehouse storage
For Taobao, Pinduoduo, 1688 and JD.com, an order with a product subtotal up to CNY 300 has a buying fee of 5% of the product subtotal, with a minimum of US$5. Above CNY 300 and up to CNY 2,000, the fee is 8% of the product subtotal. Above CNY 2,000, the fee is 5% of the product subtotal.
The product subtotal is the total price of all items and quantities in the order. China domestic shipping, international shipping, payment charges, optional services, duties and taxes are excluded from the fee base. The selected tier applies to the entire product subtotal.
For small standard-platform orders, the 5% fee and US$5 minimum are compared using the exchange rate confirmed in your quote; the higher amount applies. The Xianyu US$5 fixed fee is billed separately in USD. The website does not automatically convert currencies or assume an exchange rate. Fee thresholds use the CNY product subtotal; orders priced in other currencies require an individual quote.
Free warehouse storage is available for 30 days. The start date and any extended-storage fees are confirmed in your quote before storage is extended.