Good Questions. Clear Answers.

Refunds depend on the purchase stage and responsibility for the problem. Before a seller order is placed, or if an item cannot be purchased because it is out of stock, we refund that item’s product price and buying service fee. After a successful purchase, a change-of-mind cancellation is reviewed with the seller; completed services are handled under the terms explained before payment. Our own purchasing mistakes are corrected or refunded.

You can ask Merqelio Buy to assist with a purchase without creating a Chinese marketplace account yourself. Send the product link, quantity and options. We review availability and the seller’s conditions before giving you a quote; submitting a request does not place an order.

Yes. Paste the entire message you copied from the app, including Chinese characters, short links, symbols, emoji and line breaks. You do not need to extract a URL. A screenshot can help us identify the exact option or displayed price.

We can review Xianyu requests and help communicate with a seller about availability, visible condition, accessories and other details. Second-hand items need individual review. Photos and seller replies cannot guarantee authenticity, remaining life or the absence of hidden faults.

You can include up to 10 items in one quote request. Eligible purchases may be consolidated after they arrive. The final parcel size, weight, item compatibility and available shipping route determine whether consolidation is suitable; it does not always reduce the shipping charge.

The initial quote request is free and does not require payment or registration. If you decide to proceed, product costs, service fees and any applicable shipping, packaging, payment or other charges are explained in the individual quote.

For Taobao, Pinduoduo, 1688 and JD.com, an order with a product subtotal up to CNY 300 has a buying fee of 5% of the product subtotal, with a minimum of US$5. Above CNY 300 and up to CNY 2,000, the fee is 8% of the product subtotal. Above CNY 2,000, the fee is 5% of the product subtotal. For Xianyu, an order with a product subtotal up to CNY 300 has a fixed US$5 buying fee. Above CNY 300, the fee is 10% of the entire product subtotal. Only one service fee applies. The product subtotal is the total price of all items and quantities in the order. China domestic shipping, international shipping, payment charges, optional services, duties and taxes are excluded from the fee base. The selected tier applies to the entire product subtotal. The published tiers apply to single-platform orders. Requests combining platforms and purchases from other stores receive a manually confirmed service fee before purchasing. For small standard-platform orders, the 5% fee and US$5 minimum are compared using the exchange rate confirmed in your quote; the higher amount applies. The Xianyu US$5 fixed fee is billed separately in USD. The website does not automatically convert currencies or assume an exchange rate. Fee thresholds use the CNY product subtotal; orders priced in other currencies require an individual quote.

Photo inspection can document visible condition, quantity, packaging and included accessories within an agreed scope. Tell us what you need checked before purchasing. This is not a technical test, professional authentication or a guarantee against hidden defects.

China domestic and international shipping are quoted separately. No fixed shipping price is included in the buying fee; the available route, destination and packed measurements determine the shipping quote. An estimate made before packing may change after measurement. Duties, taxes and destination charges must also be considered where applicable.

Free warehouse storage is available for 30 days. The start date and any extended-storage fees are confirmed in your quote before storage is extended. We can discuss waiting for other purchases and suitable consolidation. Storage and consolidation must be arranged for the particular goods and available shipping route.

If the item is unavailable and cannot be purchased, its product price and buying service fee are refunded. We can discuss waiting or an alternative, but never buy a replacement without your agreement. Any separately disclosed third-party costs are reviewed under the Refund Policy.

No customer account is needed for the initial inquiry. Provide a working email and your destination country so we can follow up. If a request is saved successfully, the website displays a reference number that you can quote when contacting us.

No. Eligibility depends on the product, origin and destination rules, carrier restrictions and the available route. Batteries, liquids, food, cosmetics and other sensitive goods need review before purchase. Illegal, dangerous or prohibited goods are not accepted.

Only with your agreement. Tell us if a shoe box, gift box, collector’s packaging or sealed retail packaging matters to you. Removing packaging can affect protection, collector value and return options, so packing changes should be confirmed before they are made.